A vacuum that works!
I was a bit sceptical about Henry, what with the cute face and name. My wife and I were also concerned about the ability to clean carpets. But our high-priced, multi-speed, feature-laden, big name vacuum had just announced it was ready for yet another trip to the repair shop, so we ordered Henry and the optional Carpet Turbo Head for a trial.
Even though he cost a fraction of the one we're refusing to repair again (we've spent almost as much replacing parts and repairing others as we spent for the thing), and he lacks all the electronic gizmos and lights the other one has, Henry does what a vacuum cleaner is supposed to do--he picks up dirt. In fact, he's better at it than any vacuum we've ever tried. (And, if the face creeps you out, it's removable.)
The vacuum is so powerful that the standard floor tool will actually stick to a hardwood floor if you have the brushes retracted. Yet the motor is a bit quieter than our high-priced brand.
If you have carpets, opt for the Carpet Turbo Head--it's by a different manufacturer, and as far as I've seen, only The Clean Team offers it with Henry. But it does a good job on carpets, plus it's a lot easier to maneuver on carpet than the standard floor brush.
The tools are simple and uncomplicated, but they are light and easy to use. The three little clothespin clips on Henry's body that carry the tools don't work all that well, so tools tend to fall off. But that's a minor problem.
The two-stage motor takes a little getting used to--you have to remember to push the High button each time you switch on the motor, but it protects the motor from surges.
Unlike some other HEPA vacuums, Henry seems to be very effectively designed. I don't smell dust when I use him as I did with our old high-end HEPA machine. The replacement filters and bags don't cost an arm and a leg, either.
The cord reel is a simple crank, but the cord is much longer than our automatic one that jams or slaps you with the plug as it whips back into its home.
And did I mention that Henry cost about $450 (with carpet head), while Ole Unreliable cost about $1500 several years ago, not to mention the ongoing cost of repairs?
Our daughter was at our house when we unpacked Henry and gave him his first trial. She vacuumed our living room for us, then immediately ordered a Henry for herself.
Reviewed by: (Verified Buyer) Neil Lineberger from Gastonia, NC.